Receptionist.Corporate

Mashreq Corporate & Inve...

The Receptionist serves as the primary point of contact for tenants, visitors, clients, and staff at Mashreq Bank building.

The role ensures a professional and welcoming front desk environment while managing communication, visitor management, and supporting both administrative and security functions.

Handle incoming telephone calls professionally and route them as necessary.

Respond effectively to inquiries from visitors, tenants, and callers.

Manage appointment schedules and notify staff of visitor arrivals.

Draft, proofread, and prepare correspondence for executives with accuracy.

Maintain logs, databases, and filing systems (physical & digital).

Support administrative tasks including data entry and document preparation.

Implement and enforce access control procedures for staff and visitors.

Report security incidents and suspicious activities to the Safety & Security Manager.

Maintain updated security records and daily checklists for reception operations.

Assist with emergency response and evacuation procedures.

Keep the reception area clean, organized, and supplied.

Liaise with building management and service providers on operational matters.

Prepare monthly and quarterly reports on reception activities.

Perform additional security functions as assigned by the Safety & Security Manager.

Skills:

• Strong communication and interpersonal skills with a customer-service mindset.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in MS Office Suite and visitor management systems.
• Attention to detail with strong organizational and record-keeping skills.
• Professional telephone etiquette and ability to manage inquiries effectively.
• Basic knowledge of security protocols, access control, and emergency procedures.
• Ability to remain calm and provide clear instructions in emergency situations.