Reception Supervisor
Royal Regency Hotel
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Supervise daily operations of the reception desk to ensure smooth and efficient guest check-in and check-out processes.
- Lead, train, and motivate reception staff to deliver outstanding customer service and maintain high standards of professionalism.
- Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction at all times.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless communication and guest service delivery.
- Monitor and manage room reservations, availability, and allocation using the hotel s property management system.
- Prepare and maintain shift schedules, ensuring adequate coverage for all reception shifts.
- Oversee cash handling, billing, and payment procedures in compliance with hotel policies.
- Conduct regular briefings and training sessions for reception staff to enhance skills and knowledge.
- Ensure the reception area is clean, organized, and presentable at all times.
- Generate and review daily reports related to guest arrivals, departures, and occupancy.
Desired Candidate Profile
- Minimum of 1 year and up to 3 years of experience in a front desk or reception role within the hospitality industry.
- Proven experience in a supervisory or team lead position is highly desirable.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Demonstrated ability to resolve guest issues with professionalism and empathy.
- Proficiency in hotel management software and MS Office applications.
- Ability to work flexible hours, including weekends and holidays, as required.
- Strong attention to detail and commitment to delivering high-quality service.
- Ability to lead and motivate a diverse team.
- Professional appearance and demeanor.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Reception Supervisor
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