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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Dubai,
United Arab Emirates
Experience
1 to 5 years
Qualification Level
Diploma; Graduate
Job Function
Hospitality / Medicare / Account Management
Secretary / Front Office
Skillset
Knowledge of Opera (PMS)
Preferred Jobseekers
Jobseekers from any country
Job Location : Dubai, United Arab Emirates
Job Description :
Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
Identify corporate leads and build long-term relationships
Drive online name mentions and promote customer feedback
Understand the online guest's feedback and explore options for improvement
Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationaries
Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery
Ensure safety of all guest in line with the safety procedures and guideline
Requirements :
Customer-oriented approach.
Excellent communication skills.
Strong attention to details.
Flexible, agile and able to work under pressure.
Ability to work both independently and in a team.
Proactive and excellent organizational skills.
Ability to provide exceptional customer service to our guests.
Experience :
You will be likely to have minimum of one year experience in Reception department of a hotel.
Knowledge of Opera (PMS).
High School Diploma preferred.
Arabic language is an advantage
Company Industry
Department / Functional Area
Keywords
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Premier Inn Hotels LLC