Real Time Analyst

Enable

Posted on 12 Sep

Experience

1 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Monitor real-time contact center performance and ensure adherence to service level agreements (SLAs).
  • Track agent availability, call volume, and queue status to optimize workforce allocation.
  • Identify and escalate potential service disruptions or staffing gaps to management.
  • Provide timely updates and recommendations to supervisors regarding staffing adjustments.
  • Analyze intraday trends and generate actionable insights to improve operational efficiency.
  • Coordinate with scheduling and forecasting teams to align real-time actions with long-term plans.
  • Prepare and distribute real-time performance reports to relevant stakeholders.
  • Respond promptly to unexpected changes in call volume or agent attendance.
  • Support the implementation of new processes and technologies to enhance real-time monitoring.
  • Collaborate with cross-functional teams to ensure seamless communication and workflow.

Desired Candidate Profile

  • Minimum of 1 year of experience in a real-time analyst or similar workforce management role.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to work effectively in a fast-paced, office-based environment.
  • Excellent communication and interpersonal skills.
  • Proficiency in using workforce management software and contact center tools.
  • Demonstrated ability to multitask and prioritize under pressure

Company Industry

  • Real Estate

Department / Functional Area

  • Administration

Keywords

  • Real Time Analyst

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Enable

https://wuzzuf.net/jobs/p/kvlzzsmruh9x-real-time-analyst-enable-cairo-egypt