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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Monitor application transactions to detect suspicious activities, potential fraud, and irregular patterns.
- Investigate flagged transactions and take appropriate actions, such as account suspension or point reversals.
- Develop and implement fraud prevention strategies in collaboration with the IT and Data Analytics teams.
- Oversee the execution of loyalty program activities at on-ground customer touchpoints, ensuring smooth operations and adherence to standard procedures.
- Supervise point redemption counters, kiosks, or desks, ensuring high-quality service delivery.
- Provide training and guidance to on-ground staff to ensure they are well-versed the application policies and procedures.
- Act as the first point of escalation for customer issues related to the application, ensuring swift and effective resolution.
- Identify recurring problems, analyze root causes, and recommend improvements to processes or systems.
Desired Candidate Profile
- Bachelor s degree in Business Administration, Marketing, or a related field.
- 2 3 years in application management, customer experience, or quality operational roles.
- Prior experience in fraud management is an advantage.
- Excellent problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
Company Industry
- Retail
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Quality Operations
- Senior Associate
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