Quality Manager Marriott International

Key Responsibilities:

• Establish, maintain, and continually improve the Quality Management System in line with Marriott Brand Standards.
• Oversee internal and external audits, ensuring compliance with regulatory requirements and customer expectations.
• Lead initiatives to enhance quality processes, reduce defects, and increase efficiency.
• Investigate quality issues, coordinate root cause analysis, and ensure effective corrective and preventive actions are implemented.
• Define quality KPIs, monitor performance, and prepare regular reports for management review.
• Promote quality awareness and provide training to team members on standards, procedures, and best practices.
• Work closely with production, operations, procurement, and other teams to embed quality into every stage of the process.

Experience:

• Minimum 5 7 years of proven experience in a Quality Management or Senior Quality Assurance role, preferably within hospitality industry.
• Demonstrated track record in developing, implementing, and maintaining Certified Quality Management Systems.
• Experience in root cause analysis, corrective/preventive actions , and continuous improvement initiatives.
• Familiarity with quality control tools, statistical analysis, and performance measurement systems.
• Experience leading cross-functional teams and driving organizational quality culture.