The Quality Manager of Operations is responsible for the administration of the Quality Data Management System. Functional responsibilities in the Quality Data Management System include Voice of the Customer Program Oversight, SharePoint Administration and minor maintenance of various workflows, maintaining knowledge of outputs from the Document Control, Process Development, Corrective Actions and VARMS system for accuracy. Report/KPI Development (based on Audits & ICAR/NCRs) and Program VIP Project oversight Management and updating. This position also coordinates activities with various intermediate managers throughout the programs to ensure reporting data is collected in a timely manner for report and operational execution.
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Provides expert knowledge and experience in running a comprehensive Quality Operations section, comprised of a data management system.
Identify processes and procedures required to execute the project in compliance with project specifications, standards and safety and security requirements, and review/update Work-center Plans, Standard Operating Procedures (SOP), Internal Operating Procedures (IOP) and Work Instructions (WI), to ensure they provide proper operational information and direction for performing all tasks.
Possess the technical ability to develop executive Corrective Action Plan in response to third party nonconformance reports (NCR) or ICAR.
Oversee the Voice of the Customer Program, ensuring metrics are designed, measurable and achieved.
Coordinates with Leadership of other functional areas within Quality to harmonize and sync outputs.
Maintains all Quality Employee status, Daily PERSTAT and overall staffing levels.
Provided reports to Senior Leadership and the USG.
Provides Quality Communication throughout the LOGCAP V Program.
Provides mentoring, education and growth to a small Quality Team to reach objectives.
Perform other duties as assigned.
Qualifications
Qualifications
Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
Ability to obtain ISO 9001:2015 Lead Auditor and Six Sigma Black Belt certification is desired.
PMI Certification preferred, or at a minimum, training on PMI methodologies is a plus.
Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
Must have valid US Passport.
A valid driver’s license and the ability to obtain a U. S. Government Motor Vehicle Operator’s License and host nation Driver’s License, is required.
Experience:
Five (5) to Seven (7) years of Quality Management experience with at least five (5) to seven (7) years in leadership/management roles. At least 10 years US Government contracting experience desirable.
Strong attention to detail is required.
Candidate must be able to work under pressure in an up-tempo environment, manage multiple assignments simultaneously, and have excellent work ethics.
Must understand how Process Development, Document Management, Customer Service Program, Process Improvement (DMAIC, 5S & Kaizen), Audit and ICAR/CAP Creation & Training in a large-scale operation.
Successful candidate must also show evidence of knowledge and experience in DMAIC methodologies, which involves developing, implementing and managing continuous improvement projects.
Must produce error free reports for program leadership.
Skills:
Strong planning and high-level organizational skills.
Requisite interpersonal skills to represent the PMO in various meetings and to present data/metrics to program leadership and technicians as required.
Proven skills in Analytical/Problem Solving techniques.
Computer proficiency in Microsoft Office Excel, PowerPoint, Outlook, Word, Projects, Access Share-Point & Visio.
