Quality Assurance & Quality Controller Manager

Client of Xpress Management Consultancy

B. JOB DESCRIPTION
Implement all relevant procedures described in the Quality Management System (QMS) and
ensure compliance.
Ensure that all in-house systems and procedures are updated, revised and modified to meet the
needs of external certification bodies.
* Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error
proofing),and implementing short-term and long-term countermeasures.
Champion a program for the implementation and sustainment of a continuous improvement
culture.
Act as a point of contact for warranty issues.
* Update quality documentation and communicate to carry forward lessons learned from quality
concerns in new customer contracts.
Ensure that all necessary systems and procedures are in place to satisfy all customer
requirements and audits.
Introduce new systems and procedures where appropriate
e Train others in all aspects of the quality system and application of procedures. Undertake internal and process audits of the Quality Management System (QMS).
Management of the Quality Engineers and Technicians in the sign-off of parts and the resolution
of internal/external quality concerns.
Establish and refine quality sign-off instructions, standards and documentation. Report against agreed quality metrics on a monthly basis.
Lead regular inspection meetings with representatives from appropriate departments to establish
an action plan for improving build quality.
* In conjunction with the Supplier Quality Assurance function, reduce the effect of non-conforming
supplier materials on the production area quality.
* Stay current and up to date on any changes that may affect the supply and demand of needed
products and materials and advise others of any impact.
Identify business improvement opportunities within the organization.