Quality Assurance Manager (BPO)

Future Group Translation Services

Posted 30+ days ago

Experience

7 - 9 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

- Develop, implement, and maintain comprehensive quality-assurance protocols to meet and exceed industry standards.

- Lead project teams from initiation through to delivery, ensuring adherence to timelines, budgets, and high-quality standards.

- Monitor project progress, evaluate potential risks, and implement corrective measures to maintain project and quality objectives.

- Analyze data and produce actionable reports related to quality performance and project delivery.

- Foster a quality-centric culture through training, coaching, and clear communication of expectations.

- Collaborate and communicate with internal teams and clients to align on project requirements, deliverables, and quality benchmarks.

- Drive continuous improvement by identifying opportunities, optimizing workflows, and adopting best practices in quality assurance and project management.

- Ensure compliance with regulatory and customer requirements throughout the project lifecycle.

Desired Candidate Profile

- Bachelor s degree in Business Administration or a related discipline.

- 7 + years combined experience in quality management and project management, ideally within the localisation, translation, BPO, or technology sectors.

- Project-management certification (PMP or equivalent) preferred; quality-related credentials (ISO, Six Sigma, etc.) are an advantage.

- Strong knowledge of QMS standards (e.g., ISO 9001) and modern project-management methodologies.

- Excellent leadership, interpersonal, and communication skills for effective team and stakeholder management.

- Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

- Proficiency with project-management tools (Microsoft Project, Planner, Jira, or similar).

- Fluent English required; additional languages are an asset.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Quality
  • Testing
  • QA
  • QC
  • Inspector

Keywords

  • Quality Assurance Manager (BPO)

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Future Group Translation Services

https://www.careers-page.com/f-g/job/L5549W6R

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