Project Manager

Axia Metrics

Job Description

Project Manager – Mobile Workforce Management (MWFM) Implementation

Location: Abu Dhabi

Position Overview:

A leading utilities provider in the UAE is seeking an experienced Project Manager to lead the end-to-end implementation of a Mobile Workforce Management (MWFM) solution, specifically overseeing the deployment of ServiceMax. Candidates with strong backgrounds in ServiceMax or similar MWFM platforms within the utilities sector will also be considered.

The ideal candidate will bring a combination of technical knowledge, stakeholder management skills, and project delivery expertise to ensure successful implementation, adoption, and integration of the mobile workforce solution across the organization.

Key Responsibilities:

• Project Planning & Leadership

  - Develop and manage the overall project plan for MWFM implementation

  - Ensure alignment between business needs, vendor capabilities, and IT infrastructure

  - Define project scope, objectives, deliverables, milestones, and risk mitigation plans

• Stakeholder Engagement

  - Act as the primary liaison between business units, IT, vendors (including ServiceMax), and external partners

  - Facilitate stakeholder workshops, steering committee updates, and change management communications

• Solution Delivery Oversight

  - Oversee the implementation of the MWFM platform, ensuring it meets the functional requirements of field operations and service teams

  - Ensure seamless integration with ERP, CRM, GIS, and asset management platforms (e.g., IBM Maximo, SAP, Oracle CC&B)

  - Manage data migration, system configuration, user acceptance testing (UAT), and go-live support

• Vendor & Team Coordination

  - Coordinate efforts between internal teams and external system integrators or ServiceMax consultants

  - Provide direction to business analysts, technical teams, and field operations staff

• Quality & Change Management

  - Drive adoption of the solution through effective training and stakeholder engagement

  - Monitor project performance against KPIs and manage change requests as needed