Project Manager

Client of OUTSOURCY

Employer Active

Posted on 19 Dec

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Manage the daily operations of BPO projects in Egypt, monitor and analyze the efficiency and quality of local execution teams, and proactively resolve issues to ensure high-quality project delivery.

2. Maintain effective communication with clients, understand their requirements and pain points, and coordinate resources across teams to drive timely solutions and improve customer satisfaction.

3. Handle monthly service fee billing, including reconciliation, confirmation, invoice preparation, and follow-up on payment collection to ensure timely revenue recovery.

4. Act as a consultant in the overseas BPO field, supporting professional pre-sales to the business team, including solution recommendations, workflow design, and client communication.

Desired Candidate Profile

If you have strong operational experience, a structured management style, and a solid track record in overseeing BPO teams and client delivery, we d be happy to review your profile.

Job Requirements:br> 1. Excellent English proficiency in listening, speaking, reading, and writing; Arabic language skillsbr> 2. It will be a plus to have the experience to help set up a new BPO site from 0 to 1.br> 3. More than 2 years of experience in executing or managing overseas BPO projects.br> Strong cross-cultural communication skills, able to work smoothly with teams in Egypt and other regions.br> 4. Experience in cross-border e-commerce customer service is preferred; prior roles such as trainer, QA, or Team Leader (TL), supervisors in a BPO contact center are strong advantages.br> 5. Strong stress tolerance and emotional management, capable of maintaining stable performance in multicultural and multi-project environments.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Administration

Keywords

  • Project Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of OUTSOURCY

https://out-sourcy.com/jobs/project-manager/

Similar Jobs

Software Tester

Confidential Company

  • 2 - 8 Years
  • Dubai - United Arab Emirates (UAE)

Senior Sales Engineer

ELITE CHOICE MAINTENANCE L. L.C

  • 3 - 5 Years
  • Sharjah , Dubai , Ajman - United Arab Emirates (UAE)

IT Support

BK Traders

  • 0 - 1 Year
  • Dubai - United Arab Emirates (UAE)
View All