Project Coordinator

Facilitate International

The Project Coordinator position is one of the most essential positions in our company! You will coordinate between our clients and technicians to facilitate a wide variety of maintenance services within properties and facilities, while providing complicated decision making to an endless variety of problems daily.



Duties:

Assign and schedule assessments, repairs, recalls, and second opinions with technicians or vendors.

Responsible for calling the Point of Contact of a work order to inquire about additional information needed before dispatch.

Reactively procure new technicians and backups for all work orders.

Responsible for procuring/obtaining a detailed description of the situation, a clear plan of action, and a ballpark figure for costs which we internally refer to as the assessment.

Responsible for obtaining correct specifications, brand, model number, and serial number for any replacement parts, materials, or equipment needed to be ordered.

Prepare the Quote/Proposal/Bid based on the assessment, market value, costs, and contracted charges.

Responsible for obtaining before, during, and after pictures as well as a sign-off for each client-site visit.

In some cases, the project manager will have to challenge the technician due to insufficient/unacceptable rates or assessments, where the PC is responsible for getting a second, third, or fourth opinion.

Update colleagues, clients, and all systems proactively.

Before closing a work order, the project coordinator is responsible for uploading all documentation and cost associated with it for proper invoicing.


Requirements and Skills:


Fluency in English writing & speaking.

Fast Learner of complicated ideas and functions.

Customer focused.

Strong researching skills.

Average Technical knowledge.

Solutions-oriented and ability to meet deadlines.

Ability to work under pressure.