Project Assistant (Hotline Operator)

International Organization for Migration

Employer Active

Posted 21 hrs ago

Experience

1 - 3 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Answer on a daily basis all calls received through the IOM Algeria Hotline for AVRR.

2. Channel other calls (not related to IOM assistance) to the IOM Algeria receptionist.

3. Provide migrants with timely and accurate information on services and procedures available to migrants registered or interested with the AVRR programme as provided by the IOM Algeria office.

4. Refer migrants wishing to register to IOM services (including the Assisted Voluntary Return and Reintegration (AVRR) programme) to the AVRR Registration Unit.

5. Refer registered migrants as needed to the appropriate IOM Algeria unit for follow-up (case management, departure dates, hosting dates, etc.).

6. Regularly and accurately maintain and update the call intake database, in coordination with the Information Management Unit.

7. Coordinate with the AVRR Unit any information update related to IOM beneficiaries (e.g. change of contact information, update on return s interest, etc.).

8. Perform other duties as may be assigned.

Desired Candidate Profile

University degree in in Political or Social Sciences, Business Administration, Migration Studies, International Relations and or Law or a related field from an accredited academic institution with 1 year of experience. Or br> Secondary school with 3 years of experience.br>

Accredited Universities are those listed in the UNESCO World Higher Education Database .
Experience/

Familiarity with migrant rights; the different aspects of migration and refugee law; trafficking in persons; and voluntary return and reintegration.br> Experience in humanitarian and policy work, including volunteer assignments, preferably on migration related policy issues an advantage.br> Knowledge of Algeria and regional issues in the thematic area of migration is an advantage./p>

Skills/
  • Excellent written and verbal communication skills.
Languages/
  • For this position, fluency in French is required.
  • Working knowledge of English and Arabic are desirable.
IOM s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies/strong>
IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.
Values/u> - all IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies/u> behavioural indicators (Level 1)
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies/u> behavioural indicators (Level 1) (applicable only if position is with direct reports)
  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes/strong>
  • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  • This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
  • This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
  • Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
  • IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
  • IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  • IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Company Industry

  • Defence
  • Military
  • Government

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Project Assistant (Hotline Operator)

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International Organization for Migration

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting human and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.br>Under the overall supervision of the AVRR Coordinator and the direct supervision of the Head of Registration Center, the successful candidate will be responsible for supporting IOM Algeria s Hotline service.br>

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