Project and Service Delivery Manager - MIS
KUWAITI DANISH DAIRY COMPANY (KCSC)
Posted on 25 Aug
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Setup the Project Management environment following best practice standards. This includes the methodology to be followed in managing projects, Phases, deliverables, templates to be used within each phase of the SDLC.
- Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
- Provide oversight and follow-up on MIS/IT project portfolios to ensure they are progressing according to plan, budget, and deadlines.
- Collaborate with project managers and teams to ensure proper management of project is being followed to ensure success.
- Track the progress of projects within the portfolio of projects, providing regular updates to stakeholders on status, risks, and issues.
- Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.
- Identify and mitigate risks across the project portfolio to ensure successful project delivery.
- Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.
- Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.
- Manage changes to the project portfolio, ensuring that changes are assessed, approved, and communicated effectively.
- Promote and implement continuous improvement initiatives within the project management processes and portfolio management practices.
- Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.
- Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).
- Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.
- Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.
- Monitor and evaluate the team's performance, identifying areas for improvement and implementing corrective actions as needed.
- Organize training sessions to enhance the skills and knowledge of the team, keeping them up to date with the latest technologies and management best practices.
- Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.
- Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.
- Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.
Desired Candidate Profile
- Education: A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.
- ITIL (Information Technology Infrastructure Library) and PMP (Project Management Professional) certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP (Management of Portfolios) and SDLC (Software Development Life Cycle), is advantageous
- Work Experience: Extensive experience in project management, with at least several 5- 7 years in a portfolio management role. Prior experience in a service desk or IT support role is in a supervisory or team lead position is a plus.
- Preferred Language: Arabic & English
Company Industry
- Agriculture
- Dairy
- Poultry
- Livestock
Department / Functional Area
- IT Software
Keywords
- Project And Service Delivery Manager - MIS
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KUWAITI DANISH DAIRY COMPANY (KCSC)
The role is responsible for establishing and managing a structured Project Management environment aligned with best practices and SDLC standards. The position oversees the planning, execution, and monitoring of IT and MIS project portfolios, ensuring delivery within scope, time, and budget. The role requires close collaboration with project managers, stakeholders, and sponsors to ensure governance, risk management, and continuous improvement in project delivery. In addition, the role supervises the IT service desk team, ensuring high-quality service delivery, adherence to SLAs, effective incident management, and ongoing skill development. By combining strong project management expertise with IT service management oversight, the role drives organizational efficiency, process improvements, and enhanced customer experiences.
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