Production Support Analyst

Planisware

What you ll do

As a Production Support Analyst , you will be responsible for providing support to our clients through the courteous, efficient, and accurate processing of client issues and requests in a timely and professional manner.

• Represent the Production Support team on company-wide project teams.
• Monitor environments' availability using monitoring platforms (Nagios)
• Perform production support activities that involve the assignment of issues and issue analysis and resolution, guided by predefined procedures.
• VM Creation and environment restoration using automated tools.
• Raise production support issues to the project team.
• Incidents escalation and reporting to the SaaS team

What is expected from you

• License diploma or master's degree in information technology
• Basic database skills, preferably in PostgreSQL
• Experienced with basic Linux
• Strong written and oral communication skills in both French and English.
• Unwavering commitment to customers.
• Perfect punctuality.
• Critical Mindset
• Willingness to learn.

=> The support team works in a 24X7 project environment that runs in 3 shifts daily (Morning, Afternoon, and Night shifts), including weekends.

Benefits

What's in it for you?

• Develop expertise by participating in knowledge-sharing events organized internally (talks, conferences, fairs)
• Challenging and collaborative work environment
• Group Insurance
• Luncheon vouchers
• Gym Membership
• The night shifts have bonuses

As an employer, Planisware offers everyone the same employment opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, and age.