Product Associate
myZoi
Employer Active
Posted on 29 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Product Associate at myZoi, you will support the execution of product governance activities, data analysis, reporting, and internal enablement. You will play a key role in ensuring product processes run smoothly, compliance requirements are met, and internal teams are equipped with the knowledge and tools they need to deliver customer-centric outcomes.
This is a hands-on and detail-oriented role, ideal for someone early in their product career who wants to build strong foundations in product, governance, and fintech operations while contributing to myZoi s mission of financial inclusion.
Key Responsibilities
1. Product Governance & Controls
- Coordinate and execute steps from the myZoi product runbook (checklists, controls, workflows).
- Support controls testing, including evidence gathering and remediation follow-up.
- Assist with compliance and risk-related evidence submission and maintain proper documentation.
- Manage queries and track responses to a wide range of information requests from internal stakeholders.
2. Internal Enablement & Training
- Develop and maintain myZoi product knowledge bases including process maps, product program guides (PPG), FAQs, and runbooks.
- Support the development and delivery of training sessions for Sales, Operations, and Call Centre teams.
- Ensure all customer-facing teams remain updated on myZoi product changes and regulatory requirements.
3. Data & Insights
- Collect, clean, and analyse myZoi product usage and operational data, summarizing findings into actionable insights.
- Create presentations and reports for monthly business reviews, OKR reporting, leadership, and board meetings.
- Prepare and deliver periodic internal and external reports, including governance status, audit support, and product updates.
- Translate insights into prioritized actions for Product Managers and senior leadership.
Desired Candidate Profile
2+ years of experience in Product Operations, Operations, or similar roles (fintech, payments, or regulated services preferred).
- Strong analytical skills with proficiency in Excel, PowerPoint, and BI/reporting tools (SQL a plus).
- Exposure to compliance, audits, or governance processes is an advantage.
- Strong communication skills with the ability to present complex information simply.
- Highly detail-oriented, process-driven, and organized.
- A collaborative team player, eager to learn and grow in a compliance-first, fast-paced environment like myZoi.
Company Industry
Department / Functional Area
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myZoi
About myZoi myZoi is a regulated fintech backed by global partners, committed to driving financial inclusion and innovation while adhering to the highest compliance and governance standards. Our mission is to empower underserved communities by providing safe, affordable, and transparent financial services.