Process Controller (PCO)

Maersk Group

Purpose

The Operations Controller plays a critical role in ensuring smooth, efficient, and safe vessel, yard, and gate operations. By monitoring live activities, resolving exceptions, and coordinating across functions in the Integrated Operations Center (IOC), this role ensures the highest productivity levels while supporting continuous improvement and knowledge transfer.

We offer

At APM Terminals, we foster a culture of learning, collaboration, and innovation. Guided by LEAN principles, we empower our teams to identify improvements, build their skills, and grow their careers. Join us and become part of a workplace where operational excellence and your professional development go hand in hand.

Key responsibilities

• Monitor live vessel, yard, and gate operations to ensure seamless execution and achievement of operational targets.
• Ensure work instructions are carried out without interruption and proactively optimize equipment deployment through systems like Primeroute or crane pooling.
• Act as the first line of support for operational exceptions, coordinating with RCCs, QCCs, and other stakeholders to maintain productivity.
• Handle equipment stops (ShCs, DSTSs, ARMGs) and collaborate with other IOC functions for quick resolution.
• Conduct root cause analyses on operational failures (including systems-related) and follow through on corrective actions.
• Support continuous improvement initiatives, performing checks on short-term operational plans and recommending corrective actions.
• Train new PCOs, ensuring effective knowledge transfer and capability building within the team.
• Collaborate closely with the planning function to ensure alignment and operational efficiency.
• Ensure strict compliance with terminal safety rules, addressing unsafe behavior or practices immediately.
• Contribute actively to projects that drive efficiency, productivity, and process optimization.
• Perform other duties as assigned by management.

We re looking for

Lean-minded: Someone who thrives in dynamic environments, pays attention to detail, solves problems quickly, and drives continuous improvement in every task.

• Master s degree in Information Technology, Automation, Industrial, Mechanical, or Electrical Engineering (or related field).
• Knowledge or experience in software development is an advantage.
• Lean & Six Sigma certification is highly valued.
• Previous experience in automated production, manufacturing, or terminal operations is a plus.
• Strong understanding of safety regulations, safe working procedures, and material handling practices.
• Excellent analytical skills with the ability to resolve issues in a short timeframe.
• Strong planning and organizational skills, with the ability to work well under pressure.
• High level of integrity, teamwork, and collaboration in a fast-paced environment.
• Advanced verbal and written communication skills in English (French and local language proficiency is a plus).
• Proven ability to work independently while maintaining effective relationships with colleagues and stakeholders.