Principal Technical Consultant - ServiceNow Platform

ServiceNow

Posted on 5 Sep

Experience

5 - 10 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Principal Technical Consultant within the Platform team, you will play the role of an architect and a trusted advisor to the customer on product-agnostic core ServiceNow functionality. You will design and configure the most complex solutions and architectures using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.

What you get to do in this role:

  • Collaborate with customers in their efforts to take advantage of their ServiceNow investment
  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
  • Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
  • Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
  • Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more
  • Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
  • Contribute towards continuous improvement of leading practices
  • Grow and mentor other members of ServiceNow and the partner ecosystem
  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on security, infrastructure, and architecture
  • Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in the Low Code space
  • Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
  • Work and travel within MEA, based on customer and project demands

Desired Candidate Profile

Qualifications

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
  • Consulting experience within enterprise organizations with the ability to influence and consult customers in an enterprise architectural environment
  • Experience in defining and deploying future-state workflows and in identifying solutions from a people, process and technology perspective
  • Understanding on-premise self-hosted environments and architecture
  • Experience and/or willingness to grow technical depth on SaaS and on-premise environment, technologies like XML, HTML, Angular, JavaScript, relational Database principles, LDAP, SAML/SSO, REST, SOAP, GraphQL, Web Services, Linux, database server, load balancers, and others
  • Experience and/or willingness to grow in ServiceNow NowAssist products
  • Excellent communication and presentation skills
  • Experience in advising and analysing Product strategies based on business priorities
  • Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team
  • Fluency in Arabic and English is essential

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Principal Technical Consultant - ServiceNow Platform

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ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Read More

https://jobs.smartrecruiters.com/ServiceNow/744000077906254

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