Principal Business Process Consultant

ServiceNow

Employer Active

Experience

5 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What you get to do in this role:

  • Collaborate with senior stakeholders to align on strategic goals, document requirements, and lead more complex implementations compared to Senior Business Process Consultants
  • Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
  • Analyze current processes and workflows to identify improvement areas, define measures to evaluate improvement using the ServiceNow platform, and share insights with product teams, and advocate leading practices
  • Coach and mentor junior team members (Senior BPC, BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise
  • Share learnings and new practices across the BPC community
  • Contribute towards continuous improvement of leading practices
  • Customer facing role with some travel within EMEA

Desired Candidate Profile

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
  • Significant business process consulting experience within complex, global organizations with the ability to influence and consult in an Enterprise Software delivery environment
  • Experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective
  • Experience and/or willingness to grow in ServiceNow NowAssist products
  • Excellent communication and presentation skills
  • Experience in advising and analysing Product strategies based on business priorities
  • Excellent interpersonal skills, customer-centric attitude , and experience working with diverse team
  • Experience in analysing and recommending HR/ITSM strategies based on business priorities
  • Fluency in Arabic and English is essential

Company Industry

  • IT - Software Services

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • Principal Business Process Consultant

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ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

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https://jobs.smartrecruiters.com/ServiceNow/744000083184616-principal-business-process-consultant