Pool & Beach Supervisor KERZNER INTERNATIONAL LIMITED

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Pool & Beach Supervisor to join the Food & Beverage team at One&Only The Palm Resort in Dubai.

Where you will be responsible in overseeing all pool and beach operations, ensuring exceptional guest experience while maintaining cost control and adhering to our company core values. This role involves managing colleague schedules, event planning, and supervising day-to-day operations.

Key Duties and Responsibilities:

• Welcome guests courteously and ensure prompt seating.
• Address guests with correct titles and meet their requirements promptly.
• Train team members to maintain service standards.
• Promote and exceed LQA scores and COS for Food & Beverage.
• Manage operations efficiently during all shifts.
• Innovate ideas to increase profit, reduce costs, and encourage upselling.
• Handle daily mail, guest reports, rosters, holiday forms, payroll, training, and P&L reports.
• Maintain accurate documentation and accessible records.
• Communicate with purchasing manager and maintain strong relations with the kitchen.
• Ensure a safe working environment.
• Conduct daily briefings and communicate important events.
• Manage colleague appraisals and training (including Fire Safety, Health & Safety, Food Hygiene)
• Order and stock inventory, maintain cleanliness and safety standards.
• Minimize expenses (labor, beverage, dry goods) and keep food & beverage costs within targets.
• Ensure consistency in cocktails and food service.
• Create new cocktail recipes and bring innovative ideas to the department.
• Monitor guest satisfaction and resolve complaints promptly and professionally.
• Coordinate special poolside and beach events, ensuring smooth execution.
• Maintain a visible presence during peak hours to assist guests and support staff.
• Mentor and coach team members to enhance performance and morale.
• Develop succession plans and identify potential leaders within the team.
• Schedule and manage staff rotations to ensure optimal coverage.
• Prepare and review departmental budgets and forecasts.
• Monitor revenue streams and implement strategies to maximize profitability.
• Track inventory usage and prevent wastage through effective controls