Personal Banking Executive Retail Sales and Customer Engagement

First Abu Dhabi Bank

Job Title
Personal Banking Executive Retail Sales and Customer Engagement First Abu Dhabi Bank UAE
Job Description
Personal Banking Executive Retail Sales and Customer Engagement First Abu Dhabi Bank UAE

Role Summary
Join First Abu Dhabi Bank (FAB), the UAE s largest and most trusted financial institution, as a Personal Banking Executive focused on delivering exceptional retail banking experiences. This front-line role involves actively selling and cross-selling banking products, onboarding customers to digital channels, and supporting account servicing in line with FAB s customer-first values. Ideal for professionals with a passion for customer engagement, sales, and digital adoption in retail banking.

Job Details
Job Location: UAE (Branch-based)
Industry: Banking
Function: Sales
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Actively promote and sell FAB's asset and liability products to both new and existing retail customers
* Process customer service requests including account openings, online banking setups, and cheque deliveries
* Generate referrals for FAB s Elite and Elite Gold programs by identifying high-potential clients
* Educate Classic and Advantage customers on using digital banking platforms such as Mobile, ATM, and Online Banking
* Support digital onboarding targets by demonstrating FAB s mobile app and online tools to customers
* Address customer inquiries relayed by the call center and ensure a high standard of service resolution
* Meet and exceed personal monthly sales and customer onboarding targets
* Participate in daily retail sales team huddles and collaborate on branch sales strategies
* Promote FAB s NPS (Net Promoter Score) goals by ensuring zero complaints and a positive customer journey
* Follow up with existing customers to build deeper relationships and encourage account balance growth

Candidate Requirements

* High school diploma required; additional qualifications in Banking or Business are an advantage
* Minimum 2 years of retail banking experience, preferably in a branch-based customer service or sales role
* Familiarity with banking products, digital channels, and customer support procedures
* Strong interpersonal, communication, and relationship-building skills
* Sales-driven with a customer-centric mindset and problem-solving attitude
* Tech-savvy with the ability to guide customers in digital product usage

Why Join FAB

* Be part of a dynamic and customer-obsessed retail banking team
* Build meaningful relationships with customers while advancing your banking career
* Access continuous training, recognition, and internal growth opportunities
* Represent a trusted bank that values inclusion, collaboration, and performance