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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensure smooth operations within the executive department.
- Daily organization of all incoming mail, calls, and tracing files.
- Strong support to the General Manager with all office administration.
- Project organization with guidance from the General Manager.
- Plan internal events and meetings.
- Evaluate guest questionnaires / supervise Customer Satisfaction Tool
- Act as an internal mediator between departments.
- Co-ordinate public relations issues and sales transactions.
- Plan and execute mailings.
- Complaint handling.
- Prepare and coordinate VIP arrivals etc.
- Communicate hotel philosophy and represent the hotel internally and externally.
- Organise travel arrangements for the General Manager.
- Participate in meetings, and prepare meeting minutes.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Candidate Profile
EDUCATION : Higher College Education and/or High School Diploma, Hotel Apprenticeship.
EXPERIENCE : 2 years relevant experience as an Executive Secretary position or similar preferably from an international 5 star hotel
INDIVIDUAL CHARACTERISTICS : To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Stress management
- Excellent verbal and written communication skills
- Excellent listening skills
- Positive attitude
- Role model behaviour
- Written skills Skills to write General Manager s correspondence and reports
- Oral Skills
- Reading Skills
- Knowledge of hotel operations
- Ability to take sufficient notes at a meeting to prepare an accurate record of events
- Courteous
- Ability to project a positive and professional image
- Ability to work with minimal supervision
- Discreet and capable of dealing with high level of confidentiality
- Fluency in local language
- Fluency in English
- Proficiency in Microsoft Office software
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords
- Personal Assistant To General Manager
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