Payment Operations Lead RemotePass

About the Role
We are looking for a highly skilled and motivated Payment Operations Lead to join our growing team. In this role, you will be responsible for overseeing high-volume payment operations involving multiple Payment Service Providers (PSPs) and banking partners. You will act as the main point of contact both internally and externally, ensuring operational excellence, proactive issue resolution, and seamless collaboration across stakeholders.
Key Responsibilities
• Lead Payment Operations: Own and manage the day-to-day execution of payout operations, ensuring reliability, accuracy, and compliance.
• Internal Escalation Point: Serve as the first-level point of escalation for any operational issues related to payments.
• Stakeholder Management: Act as the main point of contact (POC) for internal teams (product, compliance, finance, support) and external partners (PSPs, banks).
• Process Improvement: Build and optimize scalable processes, documentation and controls to drive efficiency, accuracy, and compliance in all payment operations.
• Root Cause Analysis: Investigate and resolve operational issues, identify root causes, and collaborate with relevant teams to implement effective solutions.
• Reporting & Insights: Generate regular reports on payment performance, operational KPIs, and partner SLAs; provide actionable insights to improve decision-making.
• Policy & Compliance: Develop and enforce operational policies, procedures, and controls aligned with regulatory and compliance standards.
• Fintech Operations Contribution: Contribute to the design and execution of the broader fintech operational roadmap across multiple financial products.
Requirements
• 5+ years of experience in a high-volume payment operation at a fintech company.
• Strong analytical and problem-solving skills with the ability to tackle complex issues and drive root cause resolution.
• Deep understanding of cross-border payments, settlement protocols, and PSP/banking operations.
• Service-oriented mindset with excellent stakeholder management and interpersonal skills.
• Excellent verbal and written communication skills.
• Highly organized with meticulous attention to detail.
• Solid understanding of compliance and risk frameworks; experience in regulated environments is a strong plus.
Benefits:
Competitive salary and benefits package, and a fantastic remote-work environment
Opportunity to work in a dynamic and innovative company with growth opportunities.
Exposure to a wide range of partners and industries.
Health insurance allowance