Patient Relations Executive Al Futtaim Private Company (LLC)

The Patient Relations Executive will act as the primary point of contact for patients, ensuring a seamless and positive experience throughout their healthcare journey. This role involves managing patient inquiries, resolving concerns, and coordinating with clinical and administrative teams to deliver exceptional service. Key Responsibilities Serve as the first point of contact for patients, addressing inquiries and providing accurate information. Manage patient appointments, follow-ups, and ensure timely communication. Handle patient feedback and complaints professionally, escalating issues when necessary. Coordinate with clinical and support teams to ensure smooth patient flow and service delivery. Maintain patient records and ensure compliance with data protection and confidentiality standards. Promote HealthHub services and assist patients with insurance and billing queries. Support initiatives to enhance patient satisfaction and loyalty.