PATIENT RELATION SPECIALIST

Tawteen

1. Greets visitors upon their arrival to the office, confirms appointments and refers patients to their proper office and/or staff member. Answers, screens and refers telephone calls; takes messages as appropriate, and schedules patient appointments according to established procedures.

2. Reviews daily schedule and enters patients names into the KKT Client Application the evening prior to their appointment. Includes time and type of appointment and update the status accordingly, noting when patients have arrived or if appointment has been rescheduled.

3. Monitors and assists with patient flow by taking appropriate action to reduce patient wait times and improve patient satisfaction.

4. Reviews and responds to any telephone messages received outside business hours. Transferred calls from Bahrain.

5. Tidies reception desk at the end of each day, power off devices, ensures all working documents are secured and patient waiting area is neat and orderly.

6. Giving patient reminder calls (Booked Status), helping out of station patients in finding clinic addresses.

7. Answering the queries, the way KKT International has specified and complaint to any new protocols set by the organization.

8. Preparing daily report of number of treatments and consultations planned, cancelled appointments and patient no shows .

9. Collects payments from the patients and billing issues.

10. Handle and maintain the POS machine.

11. Any other resoponsibities directed by the superintendent