Partner Solution Engineer

Zoom Tel Phone and Computers

Responsibilities

• Maintaining and building good relationships with the Partner s Pre-sales team

• Acting as the technical go to person for Zoom and our Partners

• Providing technical expertise to support and onboard partners in technical proficiency with the Zoom Platform

• Enabling our partners in the new way of selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform

• Working closely with the Zoom CAMs, and Pre-sales team to update and share the partner technical enablement strategy

• Working with partners technical teams in opportunities and projects; complement their skill and help assure high quality customer deliverable

• Participating in key partner technical escalation and provide appropriate assistance to expedite resolution for both Partners and customers

What we re looking for

• Have experience in a customer / partner focused sales engineering role

• Have experience in the unified communications industry

• Have excellent technical skills and communication skills, able to share knowledge with all levels of customers

• Be experienced in Voice, Video, Contact Center, VOIP network architecture and technology such as SIP and others

• Have experience in training on technical solutions Have experience with one or more UCaaS vendors, such as Microsoft, Cisco, Ringcentral

• Be fluent in Arabic

• Have the ability to communicate and empathize with all levels of customers - executives, end-users, developers