Partner Relations Executive
Confidential Company
Posted 30+ days ago
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Experience
2 - 4 Years
Job Location
Education
Bachelor of Commerce, Bachelor of Business Administration
Nationality
Any Arab National, Any GCC National, Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsible for partner relationship management activities that include account management processes, managing relationships with clients and partners, contract negotiation and closing, product demonstration and SLAs for existing and new product service and functions to provide product and customer improvements and seek new partnerships that add to the organization services and support value chain.
Partner Alignment:
- Build, maintain, and improve existing and new relationships with our clients and partners.
- Be a point of contact for our clients & partners and handle any complaints, questions, or concerns swiftly, professionally, and effectively.
- Gain a deep understanding of our product and become an ambassador for our brand.
- Create and manage proactive management partner relationships to improve quality, cost, delivery and innovative performances.
- Implement competitive advantage mechanism by improving communication and collaboration practices to lead to quality products and services with tracking and measurements of key success targets
- Educate and inform clients about the company’s products and services.
- Attend to client complaints and resolve issues promptly.
- Conduct client satisfaction surveys and recommend ways of improving client satisfaction
- Work with internal departments to ensure company meets clients’ expectations
- Evaluate the partner’s capabilities to meet current and future demands
- Negotiate and close contracts & agreements to maximize profits with clients and partners.
- Identify challenges, risks and barriers and look for ways to improve the working relationships to increase efficiencies and effectiveness
Stakeholder Management:
- Build and maintain strong and long-lasting client relationships through structured stakeholder management plans and tracking
- Act as representative for company to ensure customer service targets met to improve the clients and partners experience
- Create partner segmentation matrix for resources and technical requirements
Desired Candidate Profile
- Bachelor's degree in Business, Finance or Economics or related fields.
- 2-4 years of experience in client relations management, account management, after sales support or client facing work.
- Excellent communications skills
- Solid experience on CRM software (Salesforce, MS Dynamics, etc)
- Excellent MS word, excel and power point skills
- Can work on-site in Abu Dhabi from Mondays to Fridays.
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- After Sales Support
- Account Management
- Client Relationship
- Client Support
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Confidential Company
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