Order Management Specialist

Knauf MEASA

The Order Processing Specialist is responsible for managing and coordinating customer orders from receipt to delivery, ensuring accuracy, efficiency, and excellent customer service. This role involves close collaboration with internal teams such as Sales, Logistics, and Finance, as well as external stakeholders, to ensure timely and accurate order fulfillment.

What you ll be doing:

• Process customer orders in the ERP system (e.g., SAP) with accuracy and efficiency.
• Verify order details, including pricing, quantities, and delivery schedules.
• Monitor order status and proactively address any issues or delays.
• Serve as the primary point of contact for customers regarding order inquiries, changes, and updates.
• Provide timely and professional responses to customer requests.
• Work closely with the Sales team to ensure alignment on customer requirements.
• Collaborate with the Logistics team to arrange shipments and track deliveries.
• Identify opportunities to streamline order processing workflows.
• Participate in cross-functional projects to enhance operational efficiency.

What we d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas this is an added advantage:

• Education: Bachelor s degree in business administration, or a related field (preferred).
• Experience: 1-3 years of experience in order processing, customer service, or a related role.
• Proficiency in SAP and Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving mindset.