Oracle Hyperion Functional Consultant
Capita Technologies
Employer Active
Posted 6 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Answer questions about products or the company
- Ask questions to understand customer requirements and customer support
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the companys reputation
- Go the extra mile to facilitate future customer support
- Keep records of calls and customer support and note useful information
- Follow the quality matrix diligently
Requirements:
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent command over the language
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
Desired Candidate Profile
Proven experience as customer support representative or other customer support/customer service roles
Proven track record of successfully meeting customer support over the phone
FEMALES PREFERRED
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Oracle Hyperion Functional Consultant
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Capita Technologies