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Job Description
Roles & Responsibilities
Job Summary:
We are looking for a skilled Oracle CC&B Consultant with 3 5 years of experience to provide technical, functional, and administrative support for Oracle Customer Care & Billing applications. The consultant will be responsible for system configuration, issue resolution, integrations, and ensuring smooth day-to-day operations while aligning system functionality with utility business requirements.
Key Responsibilities:
Technical Responsibilities
Troubleshoot, analyze, and resolve Oracle CC&B application issues and defects.
Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).
Support and maintain integrations with enterprise systems such as CRM, ERP, and GIS.
Perform data migration, transformation, and validation activities.
Leverage technical skills in SQL, Java, XML, and OUAF to support enhancements and fixes.
Administrative Responsibilities
Monitor system performance to ensure high availability and optimal performance.
Resolve user access and login issues, including user creation and role management.
Apply patches, support system upgrades, and perform routine system housekeeping tasks.
Assist in maintaining system security, stability, and compliance with operational standards.
Functional Responsibilities
Provide day-to-day functional support for Oracle CC&B.
Configure system components based on business and regulatory requirements.
Ensure data integrity, accuracy, and consistency across CC&B and integrated systems.
Work closely with business analysts and stakeholders to align system functionality with business needs.
Apply domain knowledge of utility industry processes and Oracle CC&B modules, including Customer Information, Billing, Payments, and Collections.
Required Qualifications & Skills:
Bachelor s degree in Computer Science, Information Technology, or a related field.
3 5 years of hands-on experience with Oracle CC&B in support, implementation, or enhancement projects.
Strong knowledge of Oracle Utilities Application Framework (OUAF).
Proficiency in SQL, Java, XML, and data migration techniques.
Understanding of utility industry processes and billing systems.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a team environment.
Desired Candidate Profile
Required Qualifications & Skills:
Bachelor s degree in Computer Science, Information Technology, or a related field.
3 5 years of hands-on experience with Oracle CC&B in support, implementation, or enhancement projects.
Strong knowledge of Oracle Utilities Application Framework (OUAF).
Proficiency in SQL, Java, XML, and data migration techniques.
Understanding of utility industry processes and billing systems.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
Prior experience in utility or regulated industry environments.
Proficiency in Arabic is preferred but not mandatory.
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Oracle CC&B - Consultant
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Accenture Middle East
About Accenture Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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