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Job Description
Roles & Responsibilities
Technical Responsibilities
Troubleshoot, analyze, and resolve application issues and defects in Oracle CC&B.
Customize workflows, business rules, and user interfaces using Oracle Utilities Application Framework (OUAF).
Support integrations with enterprise systems such as CRM, ERP, and GIS.
Manage data migration, data validation, and transformation activities.
Utilize technical expertise in SQL, Java, XML, and OUAF for application support and enhancements.
Administrative Responsibilities
Monitor system performance to ensure high availability and optimal response times.
Resolve user access and login issues, including user creation and role management.
Apply application patches, support system upgrades, and perform regular system housekeeping tasks.
Ensure adherence to system security and operational best practices.
Functional Responsibilities
Provide day-to-day functional support for Oracle CC&B applications.
Configure system components in line with business and regulatory requirements.
Ensure data integrity, accuracy, and consistency across integrated systems.
Collaborate closely with business analysts and stakeholders to align system behavior with business needs.
Apply strong domain knowledge of utility industry processes and Oracle CC&B modules, including Customer Information, Billing, Payments, and Collections.
Desired Candidate Profile
Required Qualifications & Skills:
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- 5 8 years of experience working with Oracle CC&B in a support, enhancement, or implementation role.
- Strong understanding of Oracle Utilities Application Framework (OUAF).
- Hands-on experience with SQL, Java, XML, and data migration activities.
- Knowledge of utility industry processes and billing systems.
- Strong problem-solving, analytical, and communication skills.
- Ability to manage multiple priorities and collaborate effectively with cross-functional teams.
Preferred Qualifications:
- Experience working in a regulated utility environment.
- Proficiency in Arabic (preferred but not mandatory).
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Oracle CC&B - Associate Manager
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Accenture Middle East
About Accenture Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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