Operations Support.Quality Assurance.Associate

Alorica Inc

Provides complete, accurate and timely entry of data into a database system.

Checks accuracy and relevance of input and output data.

Reports on information contained in the database to internal clients, according to a standard format.

Performs data analysis, including evaluating data to determine whether or not the data is valid, and identify patterns and trends based on a variety of quality control procedures.

Produces standard and ad hoc reports based on data contained in a database.

Pulls coaching/transaction metrics weekly and provides to the client.

Advanced English level (B2 in CEFR) and excellent communication skills (oral and written).

Organizational, time management, analytical thinking and presentation skills. Detail-oriented and Results-Oriented.

Strong knowledge to identify behaviors during a call, and to identify serious violations in customer policies, required.

Microsoft Office package intermediate proficiency. Capable to work on-site. Schedule flexibility, including AM/PM shifts during training.

3 months tenure in current position. No active disciplinary actions, not under a PIP.

Must meet the minimum required metrics/KPIs for the current account. Must meet attendance requirements over the last 3 months. Must have an average quality score of at least 85% over the last 3 months.