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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
strong>What makes our ride unique? /strong> /p>
strong> Our culture and strong values. /strong> /p>
strong> Our career development philosophy. /strong> /p>
strong> Our commitment to being a force for good. br> br> /strong> /p>
We have a vision: strong>Building the largest marketplace in your city, to give access to anything in minutes/strong> strong>. /strong>And this is where your ride starts./p>
strong>YOUR MISSION/strong> /p>
The Operations Specialist will be responsible for leading and supervising Glovo Couriers as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions./p>
strong>THE JOURNEY/strong> /p>
- Provide support to different stakeholders with administrative tasks.
- Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
- Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
- Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
- Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
- Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
- Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
- Give life to your craziest ideas and have an immediate impact thinking out of the box!
- Stock management and courier equipment ensuring quality bags on streets
Desired Candidate Profile
Diploma or Bachelor s degree in Logistics, Economics, Finance, or a related field.
- Computer literacy: familiarity with MS programs or Google products (Google Sheets, Docs, and Presentations).
- At least 2 years in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being advantageous.
- Effective written and verbal communication skills in Arabic, French, and English.
- Excellent communication skills, being capable of talking with different types of people, from couriers to business partners.
- Analytical skills and the ability to be persuasive using details and facts.
- Results-oriented, autonomous, and efficient with a collaborative work style, open to direction, and a commitment to achieving goals.
- Persuasive with details and facts.
- Ability to look at situations from several points of view.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Administration
Keywords
- Operations Specialist
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Glovo
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose./p>
https://jobs.glovoapp.com/find-your-ride/job/:slug/8189473002/?gh_jid=8189473002