Operations Reporting & Quality Assurance Associate

Lesha Bank

This person will be within the Operations Unit to oversee the validation, governance, and end-to-end testing of reports, T24 (Temenos), SAP and other systems of the bank. This role ensures that business-critical reports are accurate, complete, and aligned with client reporting standards along with the testing. The role acts as a key interface from Operations with IT for testing and with Business Units/IT for all client and operational reporting-related matters.

• Own the operational-side review and approval of key reports generated from T24 and SAP, including daily and periodic client and operational reports.
• Validate/Reconcile data between operational systems and reports to ensure accuracy of data, identify gaps or anomalies.
• Coordinate with IT teams to address data issues and ensure timely resolution.
• Monitor exceptions and timely escalations related to report discrepancies or delays.
• Analyze the pattern of errors and work with IT to fix the report related issues.
• Implement controls to mitigate reporting risks, including report failure, data mismatches, or delay.
• Lead the operational testing and facilitate sign-off from head of the department for reports and system changes, upgrades, or new report development.
• Define test scenarios, validation checkpoints, and acceptance criteria from an operations/business perspective.
• Own end-to-end testing responsibility for operations unit and UAT (User Acceptance Testing) for T24, reports and other relevant systems and serve as the operations point of contact for all operational and client reporting matters with product coordinator.
• Maintain documentation, SOPs, and logs for all reporting validation and testing processes and test evidence.
• Work with head of the department to identify opportunities to strengthen report quality assurance through automation and standardization.