Operations Officer
EXO Travel
Employer Active
Posted on 15 Sep
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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Coordinate and assign jobs to tour guides, vehicle suppliers, and drivers.
Secure and confirm services with suppliers for each booking
Collaborate effectively with Inbound Teams to ensure seamless operational flow and reservation management.
Brief guides in detail for each booking.
Utilize Tour Plan System for managing job orders, cash advance reports, and guide fee reports for tour guides and drivers.
Prepare and submit cash advance and guide fee requests for approval.
Provide constructive feedback and coaching to guides, vehicle suppliers, and other partners to enhance service quality and minimize complaints
Monitor and analyze guide performance using Customer Satisfaction Surveys and relevant
Assist the Operations Manager in the recruitment and training of guides.
Conduct scheduled inspections of new suppliers in collaboration with the Product Team.
Participate in all scheduled Operations Team meetings.
Attend and coordinate annual guide and staff training sessions.
Occasionally accompany guides and clients on tours to ensure quality standards and foster
strong relationships with suppliers..
Identify and report critical operational issues to the Operations Manager, proposing
effective solutions.
Desired Candidate Profile
Bachelor s Degree or higher in Hospitality, Tourism, or other related field.
A minimum of 2 years of proven experience in an operations role within the tourism industryis essential.
Proficiency in written and spoken English and French is essential.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Administration
Keywords
- Operations Officer
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EXO Travel
As Operations Officer, you will be instrumental in ensuring the flawless execution of tours and itineraries across Morocco. You will join a dynamic team of passionate travel professionals at a well- established and trusted Destination Management Company.
https://www.exotravel.com/about-exo/exo-careers/operations-officer-ma/