Operations Manager

OMNIC

Posted on 31 Dec 25

Experience

1 - 3 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Manage daily operations: monitor network performance, SLA compliance, and device availability.
  • Participate in building and developing the local operations team.
  • Set KPIs and performance metrics for both employees and the overall network; conduct regular evaluations.
  • Collaborate with the service department, contractors, and logistics partners to ensure smooth operations.
  • Control and optimize business processes: reduce incident resolution time, lower maintenance costs, and improve efficiency.
  • Contribute to strategic network expansion planning (new regions, partnerships, optimal site placement).
  • Prepare and deliver regular reports to senior management (financial indicators, operational efficiency, key metrics).

Key Goals

  • Align departmental objectives with overall business strategy to drive sustainable growth.
  • Enhance operational efficiency through data-driven decision-making and continuous improvement.
  • Foster a culture of innovation, adaptability, and strategic problem-solving.
  • Ensure measurable impact on key performance indicators and long-term success.
  • Develop and implement forward-thinking strategies to maintain competitive advantage.

Desired Candidate Profile

Key Requirements

  • 1-3 years of experience in operations management or related roles, preferably in logistics, postal/courier services, retail, or e-commerce.
  • Upper Intermediate (B2) proficiency in English and Arabic.
  • Strong knowledge of operations management concepts: KPIs, SLAs, process design, and service standards.
  • Ability to analyze data and metrics to make informed decisions.
  • Excellent communication and negotiation skills with partners and contractors.
  • Proficient in Excel / Google Sheets; experience with task management systems (Jira, Trello, Monday).

Company Industry

Department / Functional Area

Keywords

  • Operations Manager

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