Operations Manager
OMNIC
Posted on 31 Dec 25
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Manage daily operations: monitor network performance, SLA compliance, and device availability.
- Participate in building and developing the local operations team.
- Set KPIs and performance metrics for both employees and the overall network; conduct regular evaluations.
- Collaborate with the service department, contractors, and logistics partners to ensure smooth operations.
- Control and optimize business processes: reduce incident resolution time, lower maintenance costs, and improve efficiency.
- Contribute to strategic network expansion planning (new regions, partnerships, optimal site placement).
- Prepare and deliver regular reports to senior management (financial indicators, operational efficiency, key metrics).
Key Goals
- Align departmental objectives with overall business strategy to drive sustainable growth.
- Enhance operational efficiency through data-driven decision-making and continuous improvement.
- Foster a culture of innovation, adaptability, and strategic problem-solving.
- Ensure measurable impact on key performance indicators and long-term success.
- Develop and implement forward-thinking strategies to maintain competitive advantage.
Desired Candidate Profile
Key Requirements
- 1-3 years of experience in operations management or related roles, preferably in logistics, postal/courier services, retail, or e-commerce.
- Upper Intermediate (B2) proficiency in English and Arabic.
- Strong knowledge of operations management concepts: KPIs, SLAs, process design, and service standards.
- Ability to analyze data and metrics to make informed decisions.
- Excellent communication and negotiation skills with partners and contractors.
- Proficient in Excel / Google Sheets; experience with task management systems (Jira, Trello, Monday).
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Operations Manager
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