Operations Manager

Client of Morgan Philips Executive

Posted 30+ days ago

|The job is old & position might be filled

Experience

4 - 6 Years

Job Location

Morocco - Morocco

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description
As part of the customer technical support team, you will be integrated into a level 2 support chain and will be in charge of support and expertise on all phases of network incident handling.

Missions:

To deal with "General Public" and "Companies" unit complaints on ADSL, FTTH and associated services (VOIP, IPTV) access perimeters.
Analyze, diagnose, and resolve time-sensitive incidents
Ensure customer satisfaction by providing relevant and specific answers within minimum deadlines
Ensure customer communication
Identify, diagnose malfunctions, incidents, service interruptions and implement corrective measures
Check the completeness and progress of level 1 tickets
Provide support to the customer service team and first-level field teams
Supporting the end customer from end to end until service is restored
Qualify tickets before escalation on Expert level 3 services (analysis and diagnosis)
Follow up on incidents: reminders, consolidation, trend analysis
Requests for substantive preventive action
Receive user requests following malfunctions: taking into account customer calls
Manage a team of technicians and set up operating procedures
 

Qualifications
Graduated with a Bac +5 with a specialization in networks and telecom or in computer development.

Less than one year of experience.

A first experience in incident handling or in the telecoms sector is a plus (internships)

Advanced level of communication in French.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Installation
  • Maintenance
  • Operations
  • Repair

Keywords

  • Operations Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Morgan Philips Executive

https://jobs.morganphilips.com/en-ae/manager-dexploitation-f-h-morocco-147778/

  • Home
  • Jobs in Morocco