Operations Manager - Equipment Rental Division

AQ Global Group

1. Operations & Fleet Management

• Manage the entire rental fleet including heavy equipment (excavators, loaders, forklifts, cranes) and power generators.
• Plan, schedule, and coordinate equipment mobilization and demobilization to and from client sites.
• Monitor equipment utilization, downtime, and maintenance schedules to ensure availability and profitability.
• Coordinate with the sales and project teams to align fleet availability with rental demands.
• Ensure compliance with local regulations, permits, and transport documentation.

2. Workshop & Maintenance Oversight

• Supervise all workshop operations for preventive maintenance, servicing, and repairs.
• Ensure proper tracking of job cards, service intervals, and spare part usage.
• Work closely with Workshop Managers and Technicians to maintain fleet reliability and reduce breakdowns.
• Oversee maintenance budgets and implement cost control measures.
• Ensure all maintenance activities follow safety and OEM standards.

3. Logistics & Field Operations

• Manage transportation and delivery schedules for equipment mobilization to client sites.
• Ensure timely setup and commissioning of equipment at project locations.
• Coordinate with logistics and site supervisors to resolve operational bottlenecks.
• Maintain accurate records of equipment locations, runtime, and service status.

4. Team Leadership & Performance

• Lead and manage a team of operations coordinators, workshop supervisors, technicians, and drivers.
• Define KPIs for teams and track their performance regularly.
• Foster teamwork, accountability, and continuous improvement within the division.
• Conduct regular training on safety, equipment handling, and operational procedures.

5. Customer Service & Coordination

• Ensure prompt response to client requests, breakdown calls, and service requirements.
• Maintain strong communication with clients for project updates, billing, and service quality.
• Coordinate with the sales and finance teams for contract fulfillment and invoicing accuracy.
• Handle escalated operational issues and ensure quick resolutions.

6. Reporting & Administration

• Prepare weekly and monthly reports on fleet utilization, revenue, maintenance costs, and KPIs.
• Monitor operational expenses and ensure alignment with approved budgets.
• Maintain and update ERP/fleet management systems for real-time operational tracking.
• Recommend and implement process improvements for efficiency and productivity.