Operations Manager - Banking

Client of Foreground

Operational Oversight

• Manage end-to-end banking operations, including customer account management, payments, clearing, trade finance, treasury operations, and reconciliation.
• Monitor day-to-day activities to ensure adherence to internal policies, regulatory frameworks, and operational KPIs.
• Ensure strong controls are in place across cash handling, transactional accuracy, and risk mitigation.

Governance & Compliance

• Maintain full compliance with the Saudi Central Bank (SAMA) requirements, anti-money laundering laws, and global operational risk policies.
• Coordinate internal and external audits, ensuring timely resolution of audit observations and implementation of corrective actions.
• Keep management informed of regulatory updates and advise on the operational implications.

Process Improvement & Automation

• Identify opportunities to optimize workflows, reduce turnaround time, and digitize manual processes.
• Lead or support systems enhancements and operational projects in coordination with IT, risk, and compliance teams.
• Implement and maintain business continuity procedures and internal control frameworks.

Team Management & Development

• Lead, train, and develop the operations team to meet performance targets while ensuring quality and service standards are maintained.
• Establish clear responsibilities, monitor team outputs, and ensure professional growth within the function.
• Foster a proactive and solutions-oriented culture within the department.

Stakeholder Collaboration

• Act as a key liaison between operations and other internal stakeholders including Compliance, Risk, Relationship Management, Finance, and Technology.
• Provide insights to senior management regarding operational challenges, performance, and improvement areas.