Operations Manager - Accounting

Alaan

About the role

As an Operations Manager - Accounting at Alaan, you will be a go-to expert for all customer-facing accounting-related issues and queries. You ll work cross-functionally with customer success, customer support, product, and engineering teams to guide integration best practices, troubleshoot accounting issues, enhance our product, and strengthen internal tools and processes. If you enjoy applying your accounting knowledge to solve operational challenges, you'll thrive in this role.

What you'll do

• Delight our customers with your knowledge of setup, troubleshooting, and optimization of accounting systems
• Educate customers on best practices in reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows
• Empower the customer support team to handle basic accounting issues confidently by maintaining internal documentation and training resources
• Build tools, playbooks, and processes to streamline support for accounting and finance-related queries
• Act as an escalation point for complex or high-impact accounting issues
• Work closely with the product team to design, test and roll-out accounting features, ensuring they meet customer expectations and real-world accounting standards
• Collaborate with engineering to debug technical issues that affect accounting logic, data accuracy, or sync reliability
• Advocate for improvements to accounting-related user experience based on customer feedback and support trends

What we are looking for

• 3 6 years of experience in a operations or accounting role at a fintech, SaaS, or financial services company
• Familiarity with accounting systems and concepts; and deep knowledge of at least two: Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, Odoo
• Strong problem-solving skills and comfort working with technical teams and APIs
• Owner mentality and hands-on approach, demonstrating a willingness to cover various Operations tasks
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively
• Proven ability to work independently and make decisions autonomously

What's in it for you

• Contribute to building the Middle East s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more