Operations Lead - Local Shops

talabat

Team Management

• Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
• Conduct periodic team briefings to maintain performance standards or address any changes in process flow
• Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity

Process Optimization

• Develop SOPs to manage workload and adhere to SLAs
• Highlight key issues and areas of development to address with relevant internal stakeholders
• Enrich offline databases for ease of use and scalability
• Lead Vertical Migrations depending on suitability and enhanced customer experience
• Create category trees and product listings based on research and experimentation
• Work closely with Account Managers to collect relevant data from Partners
• Monitor pre and post performance of migrated verticals and share insights
• Collaborate with internal and external stakeholders to plan and execute Key Account recategorization, assortment revamp and inventory accuracy
• Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics

Streamlining Local and Regional Initiatives and Campaigns

• Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
• Organize training for new feature rollouts and content product advancements
• Collate and share feedback on a regular basis to maintain content standards
• Ensuring guidelines and timelines are adhered for every campaign and project
• QC procedures to safeguard talabat and partner s interest and minimize
• escalations
• Minimize content-related order cancellations through regular spot checks and long-term fixes
• Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
• Curate local campaigns by identifying gaps in the trade calendar