Operations - Home Delivery & Last-Mile Operations Lals Group LLC

Job Description

Roles & Responsibilities

Desired Candidate Profile

Key Responsibilities • Execute daily customer home delivery schedules in line with committed SLAs. • Coordinate and supervise drivers and carpentry teams for delivery and installation. • Support route planning, delivery clustering, and vehicle utilization optimization. • Monitor delivery status, POD completion, and system updates in real time. • Handle delivery-related customer issues, delays, damages, and first-level escalations. • Ensure adherence to delivery SOPs, safety standards, and service guidelines. • Track delivery performance and prepare daily reports on exceptions and closures. • Support continuous improvement initiatives to enhance delivery efficiency and customer satisfaction. Key KPIs • On-time delivery performance • First-attempt delivery success rate • Customer complaint resolution TAT • Damage and return rate • Vehicle utilization and route adherence Qualifications & Experience • Bachelor’s degree or diploma in Logistics, Business, or related field. • 3–6 years of experience in last-mile or customer home delivery operations, preferably in furniture or large-format retail. • Experience handling drivers and installation/carpenter teams. • Working knowledge of delivery scheduling, route planning, and SLA management. Skills & Competencies Strong coordination and execution skills Customer-centric and problem-solving mindset Good communication and reporting skills Ability to work under pressure in a fast-paced environment