Operations Executive Informa Exhibitions

Operational Duties

• Ensure all preferred suppliers, venues and Show teams are kept fully up to date with show information, e.g. floorplans and exhibitor lists to an agreed frequency schedule.
• Organise, produce and maintain content for exhibitor manuals, collate relevant order forms, or web links from suppliers and venues.
• Sending out timely deadline form reminders to exhibitors and / or working closely with Customer Service team in creating the Exhibitor newsletter content.
• Schedule collection and delivery of all freight and equipment to / from the office to the various venues for shows.
• Manage all pre-show packing, research and ordering of equipment and services such as radios, stationary, wristbands, PPE, as well as onsite welfare for the show teams & official contractors.
• Under the guidance of senior team members produce onsite documentation including staff briefings, exhibitor lists, floor plans, welcome packs, staff handbooks incl. safety information etc.
• Support the Digital Operations team with the delivery of Digital events, webinars and conferences when allocated.
• Implementation of operational sponsorship deliverables and content collection
• Create and issue PO s upon request and update budget & invoice trackers accordingly.
• Participate at events (digital and physical onsite) where requested, performing ad hoc duties as instructed by senior team members such as setting up office(s).
• Assist with post-event reporting and analysis through collation and recording of requested data.
• Assist various teams such as Customer Service, or clients directly, with answering of operational exhibitor queries where applicable.

General team support & additional areas of responsibility

• Attendance at any required meetings, minute & action taking for distribution.
• Arrange travel and accommodation bookings when requested, in line with set Operations budget.
• Manage expenses and invoice payments where applicable.
• Create and maintain show specific project plans in the agreed format for review & sign off by individual Operations Managers on an event by event basis.
• Arrange internal Operations Team events and training at the request of Senior Management.
• Action stationery and IT orders for the Operations Team.
• Ensure all allocated operational tasks are carried out on a timely basis according to individual project plans and within deadlines.
• Ensuring you are working within the company s H&S, Security & Sustainability guidelines at all times.
• Assisting with the implementation of internal and external Service Level Agreements.
• Perform any other duties commensurate with the grade and level of responsibility when requested by senior members of the Operations team.