Operations Executive ( Operations & Reservations )

Bookntrvl

Job Description

Roles & Responsibilities

Desired Candidate Profile

Specific Duties and Responsibilities

• Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough and courteous manner.
• Responsible to ensure all required tasks are completed accurately and within given time frames.
• Completing calls & emails in a manner that maintains quality and quantity.
• Handling daily correspondence. Responds to inquiries and makes reservations if needed.
• Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
• Building close working relationships with clients and suppliers.
• Checking pending folders and update premier agents on daily basis.
• Identifying and escalating issues for resolution.
• Dealing with occurring travel problems, complaints and refunds.
• Coordinating with Sourcing & hotels and TPS to solve on spot issues.
• Handling DC & TPS Book out s, Relocation with coordination of BDM s
• Notifying agencies in event of wrong rate or availability issue.
• Reporting customer concerns and any system issues to management & team.
• Handling offline requests.
• Attending departmental meeting and training when requested.
• Handling additional responsibilities as and when delegated by the Management.
• Maintaining the strategic operations goals and achieve targets.

Knowledge and Skills

1. List Typical Education and Experience

• High school graduate /a bachelor s degree.
• Fluency in English language is a must, multilingualism is preferable.
• Basic computer proficiency.
• Travel Trade Experience, Tourism industry, or relevant field.
• Good experience in Customer Service, Quality Focus, and Documentation Skills for professional e-mails writing, and Details oriented is a must.