Operations Executive / DO Counter Executive

BMMI

Operations Executive / DO Counter Executive BSS, Jeddah
Note: please make sure to mention the following reference when you apply for this position (BSS052501) by the deadline of 26 th June 202 5
Reporting line:
• Reporting to Manager - Air & Sea Freight Operations.
Responsibilities:
• Respond to inquiries within the specified SLA (service level agreement) and create a PDA (pro forma disbursement accounts).
• Communicate with the customer to establish precise requirements to ensure the PDA accurately reflects the customer s request.
• Follow up on the PDAs issued within the specified SLA and obtain feedback from the customer.
• Track and monitor all inquiries in the system.
• Assist the sales team with pricing for any inquiry.
• Manage all routing orders from customers and agents.
• Maintain all sales data and record Business Development performance and inquiries.
• Maximise operational effectiveness through accurate and timely completion of all Air, Sea, and Road jobs and by receiving and checking all clearance and import console Pre-Alerts and documentation.
• Maintain and forward the status sheets of ongoing shipments to customers on a weekly basis with complete details i.e. collection date, ETD ( Expected to Departure ) and ETA ( Expected to Arrive ) and estimated time of delivery.
• Monitor the movements of shipments in transit depending on different time zones.
• Negotiate with overseas agents and shipping lines to ensure cost-effective service to customers.
• Coordinate with transporters to ensure the timely placement of containers and goods.
• Generating Invoices for jobs and tallying the cost sheet.
Your profile:
• At minimum of a Diploma in logistics, business administration, supply chain or a related field.
Years of experience and other skills:
• At least 2 years prior experience in a similar administrative role in shipping, supply chain, logistics or any other relevant sector.
• Basic knowledge and understanding of shipping logistics-related procedures.
• PC literate with proficiency in MS Office Applications.