Operations Coordinator – Academy TUV SUD Middle East LLC

· Coordinate all logistics related to training sessions, including venue arrangements, materials preparation, trainer scheduling, and travel bookings.

· Maintain training calendars, ensuring alignment with the sales and delivery teams.

· Prepare and organize all training documentation (attendance sheets, feedback forms, certificates, evaluation reports).

· Support trainers with materials and pre-training arrangements, ensuring all resources are ready ahead of delivery.

· Maintain updated training outlines, trainer profiles, and related course documents accessible for the sales and operations team.

· Act as the operational contact for clients and trainers before, during, and after training sessions.

· Coordinate communications regarding schedules, logistics, and requirements.

· Manage the issuance of certificates, trainer payments, and feedback reports on time.

· Provide excellent customer service, ensuring professional and smooth training experience for all stakeholders.

· Maintain accurate training records and ensure all activities are updated in CRM or Learning Management Systems (LMS).

· Track training completions, attendance, trainer utilization, and performance indicators.

· Prepare monthly reports summarizing training operations, attendance, and satisfaction results.

· Support the creation and maintenance of operational forms, templates, and checklists.

· Liaise with vendors for venue booking, travel, catering, and other logistics.

· Ensure timely PR/PO processing and follow-up with finance for supplier payments.

· Build strong partnerships with hotels and service providers to secure quality and cost-effective arrangements.

· Ensure all training operations follow TÜV SÜD quality standards and procedures.

· Support internal process audits and continuous improvement initiatives.

· Maintain control of documentation and ensure consistency in operational practices.