Operations and Logistics Supervisor

Top Notch Consultancy

Responsibilities:

• Follow-up and ensure on-time availability and optimum stock level of medical implants and disposables.
• Manage queries and complaints in a timely and efficient manner.
• Maintain accurate records and documents across all customer service activities, including data dashboards.
• Schedule and coordinate the transportation of goods.
• Ensure accuracy in shipping documents and inventory levels.
• Track shipments and resolve errors in a timely manner.
• Communicate with suppliers, carriers, and customers to ensure a smooth supply chain.
• Monitor and analyze costs related to transportation, storage, and distribution.
• Generate reports using financial data to provide insights to management.
• Verify that deliveries are timely, cost-effective, and efficient.
• Check received items for damages and specifications.
• Update and upload details for received stock on the management system.
• Prepare Service Requisition Notes, send damaged items for repairs, and follow up on repairs with suppliers to ensure timely returns.
• Verify billing details sent by suppliers and adjust repair costs to the buying price of items and products.
• Coordinate with the regulatory department for all certificate registrations and updates regarding MOH regulations; work on and revise SOPs.
• Provide stock details and availability to the Sales Team, Accounting Department, and Deputy General Manager.
• Prepare an error-free stock list on a monthly basis.
• Conduct weekly, monthly, and annual physical inventory, reconcile stocks, and ensure optimum stock levels at all times.