Operational Lead D2D Ops

Rackspace Technology

Posted 30+ days ago

Experience

8 - 10 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are looking for an experienced Operational Lead Day-to-Day (D2D) Operations to oversee and manage the core IT infrastructure services, including VMware, Storage, Backup, DBaaS, and Monitoring. The ideal candidate will have a strong background in operational excellence, incident management, and proactive infrastructure support. This role demands a hands-on leader who can drive operational stability, optimize system performance, ensure service continuity, and lead a team of technical experts across multiple domains.
Responsibilities
    • Lead daily operations for VMware, enterprise storage, backup, database-as-a-service (DBaaS), and infrastructure monitoring platforms.
    • Ensure SLA adherence and rapid resolution of incidents, problems, and service requests.
    • Coordinate with cross-functional teams to address performance, capacity, and availability concerns.
    • Oversee infrastructure health, stability, and monitoring using industry-standard tools.
    • Drive incident root cause analysis and implement permanent fixes.
    • Manage patching, upgrades, and lifecycle management of infrastructure components.
    • Define and maintain operational procedures, runbooks, and SOPs.
    • Collaborate with architects and service owners to ensure alignment with infrastructure standards.
    • Maintain and report on KPIs, operational metrics, and service availability dashboards.
    • Lead the shift operations and participate in on-call escalation rotations.
    • Contribute to continuous improvement initiatives, automation, and process enhancements.
    • Mentor and guide operational support engineers and junior administrators
Requirements
    • Bachelor s degree in computer science, Information Technology, or related field.
    • 8+ years of IT infrastructure experience, including operational leadership roles.
    • Strong hands-on expertise in VMware vSphere environments (ESXi, vCenter).
    • Deep understanding of enterprise storage platforms (e.g., Pure Storage, Dell EMC, NetApp).
    • Experience with backup technologies (e.g., Veeam, Commvault, Networker).
    • Solid understanding of DBaaS operational models and support practices (e.g., Oracle, SQL Server, PostgreSQL).
    • Expertise in infrastructure monitoring solutions (e.g., Zabbix, SolarWinds, Nagios, Prometheus).
    • Experience leading technical teams in high-availability and production environments.
    • Strong troubleshooting and incident resolution capabilities.
    • Familiarity with ITIL processes, especially incident, change, and problem management.
    • Excellent documentation, coordination, and communication skills.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Operational Lead D2D Ops

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Rackspace Technology

https://jobs.lever.co/rackspace/7cd79b75-f745-4f61-b093-6de33bf9fd01