Operation Manager (Car Rental Company)

Confidential Company

· Manage and coordinate all operational activities of the car rental business

· Develop and implement standard operating procedures to improve efficiency

· Oversee vehicle maintenance, fleet management, and customer service processes

· Monitor and analyze operational performance metrics

· Lead and train staff to ensure excellent service delivery

· Handle customer concerns and resolve operational issues promptly

· Collaborate with sales and marketing teams to maximize revenue opportunities

• Oversee daily car rental operations, ensuring smooth and efficient service delivery to maximize customer satisfaction and operational efficiency.
• Manage fleet inventory, including vehicle maintenance, repairs, and replacements, to minimize downtime and optimize vehicle availability.
• Implement and monitor operational policies and procedures, ensuring compliance with company standards and industry regulations.
• Recruit, train, and supervise a team of rental agents and support staff, fostering a positive and productive work environment.
• Analyze operational data, identify areas for improvement, and implement strategies to increase profitability and reduce costs.
• Manage customer inquiries, complaints, and feedback, resolving issues promptly and professionally to maintain customer loyalty.
• Develop and maintain relationships with vendors, including repair shops and insurance providers, to ensure cost-effective services.
• Monitor key performance indicators (KPIs), such as rental volume, revenue, and customer satisfaction, to track performance.
• Ensure the branch adheres to safety and security protocols, safeguarding vehicles, employees, and customer property.
• Prepare and manage operational budgets, controlling expenses and maximizing revenue generation.