Operation Executive
ZAJEL Courier Services
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.
- High school / Diploma or equivalent required
- Minimum 1 year of experience.
- Ensure timely manifesting of shipments
- Regulate all Operational activities in the Collection Centers
- Ensure proof of Delivery is updated on the system
- Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
- Ensure all undelivered shipments are tracked and updated on the system
- Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers service agreement with Zajel to ensure optimum service levels are provided to the customer
- Escalates all issues unresolved or difficult to handle to the Supervisor
- Sort and label all the shipments in a systematic manner
- Scan inbound and outbound shipments
- Detect and report missing, incorrect paperwork, undeliverable consignment
- Coordinate with Couriers for timely pick- up and delivery of shipments
- Track Collections against pick ups
- Prepare daily Collection report
- Ensure all deliveries are as per the delivery schedules
- Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor
- Adheres to the work-plan provided by the supervisor while undertaking routine processing activities
Company Industry
Department / Functional Area
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ZAJEL Courier Services
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